These was the most disrespectful, untrustworthy, lying, SO CALLED CHRISTIAN I HAVE EVER DEALT WITH AND THIS DEAL THEY THOUGHT THEY DID IS FAR FROM BEING OVER. NEVER SEEN A CHRISTIAN FOLKS LIKE THIS BUT IT'S OK I'M NOT HALF OF WHAT GOD IS GOING TO DO TO YOU
Mrs. Hunter, I would normally not use my Christian belief in a response to a customer but since it was used against us, I will respond as a Christian business owner. It saddens me to hear that our Christianity has been questioned with this situation more than any negative comments about our mechanical abilities or even a 1 star review. I do strongly agree that God will hold us ALL accountable for any wrong doings in our lives. We have provided services to you and your husband for several years now without our Christianity or abilities questioned. Your vehicle was brought to us with a request for spark plug replacement. After looking at the vehicle history we advised you that plugs had already been changed as well as one ignition coil. The technician ran a diagnostic scan to determine which cylinder was misfiring but found other fault codes that were potentially causing misfires. The faults in the vehicle led us to a bulletin from BMW. We went through the diagnostic steps and provided you with the recommended repairs per the BMW bulletin. We also provided you with information concerning the recommended oil filter and oil as we noted the vehicle had a non-factory oil filter. As a Christian business is it not our practice to “throw stones” at any other business or their work. When threats were made to our service advisor about a lawsuit if we didn’t make your car right, we decided to step away from doing any repairs to your vehicle. We did not charge you any diagnosis time nor did we do any work to your vehicle. We cannot take responsibility for any outside work done on a vehicle and thought it best to not get involved with the situation any further. I do hope that you are able to find a shop that can meet all your Christian standards and automotive needs.
- Master Tech Auto Mechanics